What to Do When Your Arlo Base Station Is Offline: Troubleshooting Tips

When it comes to securing your home by keeping an eye on the activities, Arlo cameras can be the right choice. However, connection interruptions in your home security system can expose your property and disrupt your peace of mind. If there’s no wifi connection, your cameras will show an offline status, just like the persistent Arlo Base Station Offline issue.

If you are a new or existing Arlo owner, you must understand how to diagnose these problems. Similarly, this post helps you to quickly fix the Arlo Base Station Not Connecting error to get smoother functioning. Moreover, this troubleshooting guide will enable you to troubleshoot your Arlo Base Station to make it operational and guarantee 24/7 monitoring. Let’s start reading!

Understanding the Issue: Arlo Base Station Offline!

For the working of the Arlo camera, base stations play a vital role. Arlo base stations help connect your Arlo camera to the Wi-Fi connection. When the Arlo Base Station Offline, you will not be able to see what’s happening at your home or workplace. The base station offline error can occur due to issues with the internet connectivity.

If you are facing the Arlo Camera Base Station issue and you don’t resolve the issue, you will lose out on key recordings. Whether you are tech-savvy, you might easily troubleshoot the issue. But if you are a new owner of the Arlo security cameras, you must understand this issue and explore its common causes. Thankfully, this page will provide you with insights and some technical steps so you can fix the offline error using your Arlo base station.

Uncovering Why My Arlo Camera Base Station is Offline?

The Arlo Base Station offline is a frequent issue, which may be caused by various factors that influence connection and communication with your home network. One of the biggest reasons includes unreliable or interrupted internet services, power failures, ISP failures, or modem/ router issues.

All these issues may disrupt the Base Station to maintain an online presence. Apart from this, here are the main causes behind this issue:

Poor internet connectivity, caused by power cuts, the internet service provider, and modem/ router problems.
A damaged, loose, or faulty Ethernet cable between the Base Station and the router.
Power issues, e.g., poor power supply at the outlets or defective power adapters.
Firmware bugs or obsolete system software result in connectivity glitches.
Interference with wireless communication between cameras and the base Station as a result of environmental interference.
Latency between the mobile app, Base Station, and cloud server.
Network issues or incorrect router configuration are preventing the connection to the Base Station.

Now that you know the main causes of the Arlo Base Station offline issue. Before fixing it, you must confirm if your Arlo base station is actually offline. To know the Arlo Base Station Lights Meaning, walk through the next section.

What Confirms If the Arlo Base Station Is Offline?

Like any other device, every Arlo Base Station model comes with an LED on the top. These Arlo Base Station Lights show and represent the different behaviors of your device. Moreover, each color of this LED can help you identify the current status of your device. Here are some quick ways to know if the Base Station For Arlo is offline:

Single LED Base Stations

Solid Blue: The base station is successfully connected to the internet, and there is no issue.
Solid/Blinking Amber: Usually, Arlo Base Station Orange Light Blinking or an Arlo Base Station Orange Light indicates a problem with your internet connection. You may also face this issue when the Arlo base station is not connecting to the internet.

Multi-LED Base Stations

Solid Green: If the internet LED is solid green, it means the base station is connected to the internet.
Amber: If the internet LED is amber, it indicates that the Arlo base station not connecting to the internet and has a problem with the network connectivity.

Once you get the confirmation on these Arlo Base Station Lights, you must move forward to find suitable ways to fix the issue. Most indicators show connectivity or internet issues, so you must focus on strengthening your internet connection.

How to Fix the Arlo Base Station Offline Issue?

When the Arlo Base Station goes offline, it may be frustrating, particularly when you need your cameras to maintain round-the-clock security. Fortunately, the majority of the problems are caused by small connectivity problems, power outages, or outdated settings that can be addressed by several easy fixes. To restart your Base Station and resume smooth monitoring, follow these quick Arlo Base Station Offline troubleshooting steps:

Check Internet Connection: Firstly, when you see the Arlo Base Station Blinking Orange, check that your modem and router are functioning. Reboot them to re-establish the connection.
Check Ethernet Cable: Additionally, inspect the cable between the Base Station and the router. Change it in case it is torn off or rattles.
Power Cycle the Base Station: Then, disconnect the Base Station, wait 30 or 60 seconds, and reconnect to the power supply.
Check Power Adapter/Outlet: Further, ensure that the Base Station is plugged into a functional power outlet and the adapter is not faulty.
Install Latest Firmware: Most importantly, check the firmware updates on the Arlo Secure app. To do so, open the Arlo app and update the firmware.
Minimize Interference: Ensure the Base Station is at a distance from thick walls, cordless phones, and other electronic appliances. These things will cause interference with the signal and result in the Arlo Base Station Flashing Orange.
Reset the Base Station: Lastly, continue holding the reset button on the back of the Base Station till the LED is blinking amber. Next, configure it using the Arlo app.

Hence, using the aforementioned expert tips, you can get rid of the Arlo Base Station Offline issue easily.

What to Do If Your Arlo Base Station Not Connecting?

Occasionally, the Arlo Base Station doesn’t work or fails to connect to your home wifi. Consequently, this compromises your home security system. The problem is usually caused by damaged Ethernet cables, poor internet connections, old firmware, or wrong router configurations. However, you can easily fix this issue with some easy checks and reestablish the connection and reconnect your cameras with the Base Station. If your Arlo Base Station Not Connecting to the internet, try these fixes:

Initially, make sure that the Ethernet cable is well inserted in both the Base Station and the router.
Immediately change the damaged or faulty cables.
Certainly, rebooting the router and Base Station is a key to re-establishing the network.
Moreover, cross-check that your ISP is not down and follow their instructions.
Regularly update your Arlo firmware using the Arlo app after reconnecting the device.

How To Connect Arlo Base Station To WiFi When It is Offline?

After trying all the aforementioned fixes to get your Arlo Base Station online, if you still face the Arlo Base Station Offline issue, follow these steps to get it back online:

First, open the Arlo app and use your account.
Now, log in to your Arlo account using valid credentials.
Then, select Base Station/SmartHub as Add New Device.
After that, follow the on-screen instructions to connect the Base Station to your WiFi network
Further, type in your SSID and password and wait until your LED becomes solid blue, which is an indication of a connection.

What Should I Do If the Arlo Base Station Offline But Connected To Internet?

Occasionally, the Arlo Base Station shows an offline status despite being connected to the internet. This is normally an application or software bug. To fix this:

Primarily, reboot the Arlo app and empty the cache.
Then, restart the Base Station, and allow the LED to become green or blue.
Use the Arlo Secure app to see if there are firmware updates available.
When the problem persists, delete the Base Station from the app and re-add it.

Resetting Arlo Base Station As a Last Resort!

In case your Arlo Base Station is not functioning well or is still displaying offline error messages, Reset Arlo Base Station can usually fix these problems. Indeed, rebooting is a good technique to clear software bugs, re-establish network connectivity, and re-establish a good connection with your Arlo cameras.

On the other hand, restoring the Base Station will also delete your custom settings and restore it to factory defaults. It will require reconfiguring it once more in the Arlo app. When you encounter the Arlo Base Station Offine error, you must try the simple troubleshooting first, and consider a full reset as a last resort. Learn How To Reset Arlo Base Station in quick steps:

First, locate the Reset button on the back of your Base Station.
Then, press and hold the button with a paperclip or pin for about 10 seconds.
Release the button when the LED starts to blink amber.
Now, allow the Base Station to restart and go back to default.
Finally, install the Arlo app and reinstall the Base Station and re-add your cameras.